BOOKING CONFIRMATION POLICY
To confirm the booking, we require a 50% deposit or full payment at the time of
confirmation.
In case of non-payment, the booking will be automatically cancelled.
The remaining balance must be paid five days before the lesson.

PAYMENTS
We accept payments in cash, by bank transfer, and with all credit cards (Visa, American Express, Mastercard).
We do not accept bank checks.
Any refunds will be issued using the same payment method.

CANCELLATION POLICY
The deposit paid will be fully refunded if the cancellation occurs 15 days before the start of the lessons.
From the 15th to the 7th day before the lesson, 50% of the amount paid will be refunded and the remaining amount will be issued as a voucher with a 2-year validity.
After the 7th day, it is only possible to request a voucher with a 2-year validity.
No refunds will be issued for cancellations made less than 72 hours before the start of the lessons.
By purchasing the Snowcare Lessons insurance policy, refunds beyond the above terms will be granted only in the following cases:

– injury or illness (medical certificate required);
– trip cancellation;
– total closure of ski lifts due to bad weather through the insurance platform.

In case of illness/injury, upon presentation of a medical certificate submitted by the lesson start date and time, the lesson may be rescheduled or a voucher with 2-year validity may be issued. No refunds will be given.

PRIVATE LESSONS
Each lesson lasts 55 minutes.
During the lessons, instructors may take photos and videos for educational purposes.
If some ski lifts are closed (due to wind, breakdowns, or other reasons), lessons will be moved to the lifts that remain open.
Lessons take place in all weather conditions, unless otherwise decided by the Ski School.

GROUP LESSONS
If some ski lifts are closed (due to wind, breakdowns, or other reasons), lessons will be moved to the lifts that remain open.
Lessons take place in all weather conditions, unless otherwise decided by the Ski School.
In the event of total closure of ski lifts, one lost day will neither be made up nor refunded;

from the second day of closure, lessons will be rescheduled in the following days, and if this is not possible, they will be refunded in the form of a voucher, taking into account the days already completed.
Group and participant levels are determined EXCLUSIVELY by the instructors.
Level assignment is based on age, technical ability, endurance, and safety.
Lessons are conducted on slopes appropriate to the group level and participant safety.
Assessment of student level and slope usage is carried out by professionals; complaints from parents will not be accepted.
Participants in group courses must arrive on time at the meeting point equipped with their bib provided on the first day of the course.
Snacks and drinks are not included in the course price; we recommend that parents provide children with money for any purchases.

The purchase of ski/snowboard lessons DOES NOT INCLUDE lift passes or equipment rental.